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Pure Michigan Store Frequently Asked Questions

Contact Us

Phone:    855-896-3520
Fax: 855-896-3521
Email: customercare@puremichiganstore.org
Customer service hours: Monday through Friday, 8:00 a.m. to 7:00 p.m. EST

Mail:
Pure Michigan Program Headquarters
47911 Halyard Drive
Plymouth, MI 48170

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Order

How do I check the status of my order?

You will need to login first. Click on Your Account located in the navigation bar found on the top of each page. Click on the Order Status & History to view all current and previous orders. Select an order to view the details.

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Order

Can I obtain a tracking number for my order?

Click on Your Account located in the navigation bar found on the top of each page. Click on the Order Status & History to view all current and previous orders. Select an order to view the details.

If a tracking number is not listed, please contact customer service toll-free at 855-896-3520 for your tracking number or e-mail us at customercare@puremichiganstore.org.


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Order

What if my order is missing or damaged?

Please contact customer service toll-free at 855-896-3520 with your order number or e-mail us at customercare@puremichiganstore.org.

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Processing and Shipping

Does sales tax apply?

We are required by law to collect sales tax on deliveries to those states where we are located. We will be adding the appropriate sales taxes for your area where required in CA, GA, MI, TX and WI.

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Processing and Shipping

Do you offer expedited delivery options?

Yes for in-stock, warehouse-shipped merchandise only - an order can be shipped by UPS 2nd-Day air and UPS Next-Day air for additional fees. If an expedited delivery option is available for your order, the option will appear during our checkout process.

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Processing and Shipping

Can an order be shipped internationally?

Items shipped from our warehouse cannot be shipped internationally, except for Puerto Rico. Payment must be made by credit card, and the shipment can take up to 3 weeks to be received. Please contact customer service to place an international order.

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Processing and Shipping

What payment methods are accepted?

All orders can be placed using a credit card. American Express, Visa, MasterCard and Discover cards are accepted.

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Returns

What is your return policy?

Customers are required to inspect items immediately upon arrival. Notification of any claim due to shortage, damage or defect will be communicated to Pure Michigan Store within 60 days of delivery. Pure Michigan Store will not accept returned items without a Returned Material Authorization Number, which will be obtained from a Pure Michigan Store customer service representative.

Under no circumstances will a Returned Material Authorization Number be issued after 60 days from the date of delivery.

A Returned Material Authorization Number is valid for thirty (30) days after the date issued. Items must be received within this thirty (30) day period for credit. The Returned Material Authorization Number should be labeled on the outside of the box in permanent marker. Reasons for returns are required at time of Returned Material Authorization assignment.

All items returned for credit must arrive in the original container and packaging. Returned items must include all accessories, packaging, instructions and other related materials; otherwise credit will not be granted for any item returned. Customer is responsible for shipping charges associated with returned items, with the exception of returning damaged goods.

All merchandise must have an RMA number to return merchandise. To obtain an RMA number, please contact customer service toll-free at 855-896-3520.

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Returns

Is there a restocking fee?

Yes. Restocking fee is equal to the greater of $10.00 or 25% of the returned item(s) purchase price. This fee does not apply to defective items or items that have been shipped in error by the supplier

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Product

How do I add merchandise to my Wish List?

You will need to login first. Click on Login located in the navigation bar found on the top of each page. On each product web page, you will have the choice to add items to your Wish List.

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Product

How do I view items previously saved in my Wish List?

To view items previously saved in your Wish List, click on Your Account located in the navigation bar found on the top of each page, and then click on Wish List.

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Product

Do you have an apparel size chart?

Yes. Please click here to view.

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Account Information

What if I lost my username and password?

Click on Login via the navigation bar at the top of the page. Then select the option under 'sign in' to look up your account. You will be prompted to enter the e-mail address that you previously supplied when the account was initially created. Click on the Lookup Account button and the username provided will appear. Click on the username to enter in your password. If you have forgotten your password, follow the steps above and then click on the 'Email my password to me' button.

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Account Information

How do I modify my billing, e-mail and primary address?

Click on Your Account located in the navigation bar found on top of each page to update. Click on the Edit Account Information link to update your information. Then click on Update Account button located in the lower-right corner of the screen.

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Account Information

How do I change my password?

Click on Your Account located in the navigation bar found on top of each page to update. Click on the Edit Account Information link to update your information. Then click on the Update Account button located in the lower-right corner of the screen.

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Account Information

How do I sign up for special offers and promotions?

To sign up, visit our home page and enter your email address to sign up to receive an email as new products become available.

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Account Information

How do I unsubscribe from e-mails?

You can unsubscribe from e-mails at any time by following the instructions found at the bottom of each e-mail.

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Account Information

What is "Save for Later"?

Upon placing an item into your cart, you can choose to save this item for a potential future purchase by clicking on the link, "Save for Later." If you wish to view these items later, click on View Cart in the navigation bar located at the top of the page. NOTE: Save for Later can only be used for those who create an account with Pure Michigan Store and have signed into the account while shopping.

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