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Customer Service

Customer Service

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Pure Michigan Store

Our Customer Care team is available to answer your questions Monday - Friday, 8 am to 8 pm ET and on Saturdays from 9 am to 6 pm ET. 

Pure Michigan Store
1000 Austin Court
Howell, MI 48843

Please note that the Pure Michigan Store is operated by Datapak, the official merchandising partner for Pure Michigan. Therefore, purchases will appear on credit card statements as Datapak Services.

Order status

Check the status of your order by logging into your account.

Delivery times

Orders are processed within one business day. Expedited-shipping orders are processed within two hours. You'll receive an email confirmation when we've received your order. When we ship your order, you'll receive an email with a shipping carrier tracking number.


Estimated delivery times

  • Standard shipping: 7-10 days, Monday - Saturday
  • 3 Day: Within 3 business days
  • Next Day: By end of next business day (Please note that if you place an order on Friday, then you'll receive your product on the next business day, Monday.)

Return policy

The Pure Michigan Store provides refunds for returned products, if unused and in resalable condition, for up to 30 days following the day you placed the order.

Please call the Pure Michigan Store Customer Care team at 800-206-7407 for return procedure instructions and to obtain a Return Authorization Number.

Following our receipt and processing of your return, you will be refunded the amount you paid for the item(s), plus sales tax, if applicable to your order. This policy does not cover shipping costs.

Your returned products must be in their original packaging and properly packed to prevent damage in transit to us. We will only accept and process returns that have a Return Authorization Number.

Selling Pure Michigan merchandise

Are you a retailer interested in selling Pure Michigan merchandise? Thank you. Please complete our registration form to get started. Thank you for your interest.

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Using gift certificates

If you would like to place an order with a valid gift certificate or promo code obtained prior to January 1, 2016, please have your certificate number or promo code ready and call us at 800-206-7407. Thank you!